道谢和道歉

Watkins 先生和他的秘书 Roke 小姐。注意 Thank you 的语调：声音在 Thank 上就往下降，后面的词都很低。

Listen to Mr Watkins and his secretary, Miss Roke.

Yes, please 和 No, thank you 都是「先降后升」：Yes / No 往下降，please / you 再往上扬，听起来礼貌、友好。

Now notice the intonation of Yes, please and No, thank you.

回到本单元开头那段对话。Watkins 先生说 Thank you 时，Roke 小姐并不回「不客气」，而是接着说下一件事：替老板做事是她的工作，老板的 Thank you 只是顺口。只有对方是真心感谢你时，才回答 Not at all。

Go back to part of the conversation at the beginning of the unit.

情景：今天是你的生日，朋友们带着礼物陆续来了。你开门，是 Alan。听到 ● 就轮到你回应。

Here is a situation. It is your birthday and friends are arriving at your house with presents. You open the door to Alan.

练几句常用的道歉。Sorry 在开头往下降，句末（或名字上）再往上扬，听起来是真心的。

Now practise some useful apologies. First of all, listen and repeat.

接下来给你一个情景，先自己说，再听参考答案，最后跟读一遍。

In these next few exercises we give you a situation, and give you time for your answer. Then we give the correct answer, and finally you have time to repeat it.

三段小对话，每段都有人说 Sorry，回答却各不相同：Not at all（根本没事）、That's all right（是有点事，但我不介意）、I should think so too（你本来就该道歉，生气了）。

Now listen to these three short dialogues. In each one, someone says Sorry; and in each one the answer is different.

另一种表达歉意的说法：I'm afraid …（恐怕……）。I'm afraid 说得又轻又快，降调落在后面的 don't / can't / haven't 上，而且要连在一起说。

There is another way of saying sorry, using I'm afraid …

什么时候说 I'm afraid，什么时候说 I'm sorry？I'm afraid 用来引出对方不知道的新信息（我们帮不了您）；I'm sorry 用在信息已经说过之后，重点是「抱歉」本身。

Now why do we sometimes say I'm afraid … and sometimes I'm sorry …? Listen to this conversation in a shop.

Excuse me 和 Sorry 不一样：Excuse me 是事前打招呼、引起对方注意；Sorry 是事后道歉。听这段对话。

Remember that Excuse me is not the same as Sorry. Listen to this dialogue.

Excuse me 用来引起别人注意，比如在餐厅叫服务员。千万别打响指或拍手叫人。听 David 和 Harriet 在白马咖啡馆点餐，然后跟读他们的部分。

As you heard, we use Excuse me to get someone's attention. We use it in restaurants when we want the waiter, for example. We never snap our fingers or clap our hands. Listen to David and Harriet in the White Horse Cafe.

Excuse me 只用来引起注意；对方已经在听你说话时就不用了。朋友之间用 Hey!。事情紧急时，对陌生人也可以喊 Hey!。

Notice that we use Excuse me only to get the other person's attention. Do not use it if the other person already knows that you want to speak. Between friends use Hey!